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Complaints Information

Firm name: Express Gifts Limited
Group: (if applicable): N/A
Other firms included in this report (if any): None
Period covered in this report: 1st October 2016 – 31st March 2017
Brands/trading names covered: Studio & Ace

Number of complaints opened by volume of business
Product / service grouping Provision (at reporting period end date) Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Insurance and pure protection 6.44 per 1000 policies in force 1,645 961 20.4% 74.2% 21.6% Unsuitable Advice
Credit related N/A 50,176 50,580 N/A N/A 72% N/A

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